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Frequently Asked Questions

MATERIALS & IMPACT

Our 3D printed products are made from PLA (polylactic acid) which is a biodegradable and bioactive thermoplastic aliphatic polyester derived from renewable resources, such as corn starch and sugarcane. Our Toronto-based supplier manufactures the materials in Canada using food safe certified raw materials and is spooled on 100% recycled cardboard spools. Our paper products are made using Sustainable Forestry Initiative (SFI) or Forest Stewardship Council (FSC) certified cover stock made in the USA.

Where do you make all your wickedly awesome stuff?

It all gets designed and created in our highrise home in the east end of downtown Toronto. Our living room is our design studio and packaging centre, our dining room is our printing and cutting room, and our guest bedroom is our 3D printing and storage room.

How long does it take to ship my order of that awesomely wicked stuff?

Where/when we can, we try to have at least a little stock of our most common items. In those cases we ship either next day or, if you order at the right time, the same day. Everything else is made when the order is placed. It can take a day to a week depending on your order.

How do you ship and how long will it take?

We ship 5 days a week using a service called ChitChats. This allows us to have international tracking at regular non-tracked postal rates. To Canada, it is normal shipping. To the US, it is brought across the border and shipped through USPS so it is normal shipping times plus a day or two to get across the border. To international addresses there are two options, untracked (which is actually tracked) takes anywhere from 4-75 days through Ascendia and tracked (also tracked) ships through USPS International which is faster but more expensive.

I live in Toronto too! Can I just pick it up from you instead of paying for shipping?

Of course you can and we would love to see you! We are in the Leslieville, Cabbagetown, Corktown, Riverdale side of the city and if you use coupon code TORONTO then it will waive the shipping charge and we will let you know where you can pick it up from. We are available basically 24 hours a day -- either at our "day job" office or home which are only 2 blocks from each other.

Do you do markets as well where I can see and touch all of the things?

We sure do! We try to do 6-12 a year throughout the Toronto, Hamilton, and London areas. From the Punk Rock Flea Market to Bazaar of the Bizarre to Geeky Craftoriums, we try to hit as many as our schedule permits. Keep tabs on our latest upcoming events at https://www.cursedbydesign.com/blogs/news

Are there any delays due to the pandemic?

On the production side, there are no delays -- we buy in bulk from a Canadian supplier and usually stock at least 6 months worth of supplies. On the shipping side, there are delays depending on where you are ordering from. The mail system is overwhelmed with everything going on, so packages are moving a lot slower. We are still getting your items to the post office right away, but then it slows down from there. Canada Post also does not guarantee any delivery speeds at the moment, so choosing a faster method might not help get an item to you faster.